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Rapid Improvement Workshop:

Updated: Mar 26

Introduction for Workshops on Business Change and Digital Transformation:


Welcome to a transformative journey where tradition meets innovation in the realm of business change and digital transformation. As a seasoned facilitator, I've woven together the wisdom imparted by renowned academic consultants with the vibrant threads of my own experiences—igniting a workshop that's both enlightening and dynamic. My mission is not just to impart knowledge but to spark a revolution in your professional perspective.


In the spirit of empowerment and growth, I'm thrilled to share with you a specially curated framework that's as effective in the buzzing interactivity of face-to-face sessions as it is in the vast digital expanse of online workshops. This blueprint is a carefully crafted amalgamation of strategies designed to unearth inefficiencies, architect innovative processes, capture the nuanced layers of customer experience, and amplify the valuable insights gained from customer feedback.


Whether you're a start-up enthusiast, a corporate strategist, or a digital maverick, this knowledge is a powerful tool that I'm offering at no cost. It's an invitation to explore new horizons and redefine what's possible in your organizational landscape. Moreover, it's a unique opportunity to witness first-hand the transformative services we provide, seamlessly blending expertise with actionable insights.


Feel encouraged to tailor this framework to your unique canvas, infusing it with your personal flair and expertise. Let's embark on this journey of discovery and mastery together, unlocking the full potential of your business.


Face-to-Face Rapid Improvement Workshop:


Day 1: 10am - 4:30pm


  1. Introduction and Workshop Overview:

    • Welcome participants and provide an overview of the workshop objectives, agenda, and desired outcomes.

    • Introduce a game that allow people to work together and have fun

  2. Current State Assessment: (prepare in advance at least 5-10 days)

    • Collaboratively analyze the organisation's existing processes, identifying areas of waste, inefficiency, and process issues.

    • Conduct interviews, surveys, and observations to gather insights and understand pain points.

  3. Voice of the Customer:

    • Incorporate customer feedback and insights into the process improvement discussions.

    • Review customer satisfaction data, feedback, and complaints to identify opportunities for improvement.

  4. Process Mapping:

    • Facilitate a session to visually map the current process, highlighting pain points and bottlenecks.

    • Encourage participants to share their perspectives and insights on process inefficiencies.

    • Encourage the group to articulate where any automation points, journeys would be most beneficial

  5. Ideation and Future State Design:

    • Engage participants in brainstorming sessions to generate ideas for a new and improved process.

    • Prioritize ideas based on impact, feasibility, and alignment with organizational goals.

    • Develop a future state process map, incorporating the most promising ideas.


Day 2: 10am - 4pm


  1. Action Planning:

    • Review the future state process map and identify key actions required to implement the new process.

    • Define roles, responsibilities, timelines, and resources needed for each action item.

  2. Implementation Strategies:

    • Discuss change management strategies to ensure successful adoption of the new process.

    • Explore potential barriers, risks, and mitigation plans.

  3. Measurement and Evaluation:

    • Define metrics and key performance indicators (KPIs) to measure the effectiveness of the new process.

    • Develop a plan to collect and analyze data to track progress and identify further improvement opportunities.

  4. Presentation and Documentation:(Post workshops within 5-10 days)

    • Prepare a comprehensive presentation that outlines the current state, future state, and action plan.

    • Document the workshop findings, recommendations, and key takeaways in a visually appealing format.


Online Rapid Improvement Workshop using MIRO Board:


The online workshop follows a similar structure to the face-to-face workshop but utilizes the MIRO board platform to facilitate collaboration and engagement among participants. Here are the key components:


  1. Pre-workshop Preparation:

    • Share workshop objectives, agenda, and guidelines with participants in advance.

    • Provide access to the MIRO board and ensure participants are familiar with the platform.

  2. Online Collaboration:

    • Conduct virtual meetings using video conferencing tools, allocating sufficient time for discussion and brainstorming sessions.

    • Utilize MIRO board to facilitate interactive exercises, such as process mapping, idea generation, and action planning.

    • Encourage participants to provide real-time inputs, comments, and feedback on the virtual whiteboard.

  3. Customer Engagement:

    • Utilise online survey tools or virtual interviews to gather customer feedback and insights.

    • Incorporate customer perspectives into the workshop discussions using visualisations and quotes on the MIRO board.

  4. Documentation and Sharing:

    • Capture the workshop activities, outputs, and action plans directly on the MIRO board.

    • Export the MIRO board contents as a PDF or share access with participants for future reference.


Remember, flexibility is crucial while conducting online workshops. Allocate appropriate breaks and create an inclusive and engaging virtual environment to maximise participation and collaboration.


In addition to the above, consider integrating change management strategies, communication plans, and ongoing support.

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