Ive recently been running successful workshops on business change and digital transformation. I sat at the feet of an academoc consultant to learn and then i added my own fire. Hope you learn something from this free knowledge sharing.
Below, I've outlined a framework for both face-to-face and online workshops, incorporating the key elements you mentioned, such as identifying areas of waste, creating a new process, capturing the customer experience, and leveraging the voice of the customer. Feel free to adapt and modify it to align with your specific approach and expertise.
Face-to-Face Rapid Improvement Workshop:
Introduction and Workshop Overview:
Welcome participants and provide an overview of the workshop objectives, agenda, and desired outcomes.
Current State Assessment:
Collaboratively analyze the organization's existing processes, identifying areas of waste, inefficiency, and process issues.
Conduct interviews, surveys, and observations to gather insights and understand pain points.
Voice of the Customer:
Incorporate customer feedback and insights into the process improvement discussions.
Review customer satisfaction data, feedback, and complaints to identify opportunities for improvement.
Facilitate a session to visually map the current process, highlighting pain points and bottlenecks.
Encourage participants to share their perspectives and insights on process inefficiencies.
Ideation and Future State Design:
Engage participants in brainstorming sessions to generate ideas for a new and improved process.
Prioritize ideas based on impact, feasibility, and alignment with organizational goals.
Develop a future state process map, incorporating the most promising ideas.
Review the future state process map and identify key actions required to implement the new process.
Define roles, responsibilities, timelines, and resources needed for each action item.
Discuss change management strategies to ensure successful adoption of the new process.
Explore potential barriers, risks, and mitigation plans.
Measurement and Evaluation:
Define metrics and key performance indicators (KPIs) to measure the effectiveness of the new process.
Develop a plan to collect and analyze data to track progress and identify further improvement opportunities.
Presentation and Documentation:
Prepare a comprehensive presentation that outlines the current state, future state, and action plan.
Document the workshop findings, recommendations, and key takeaways in a visually appealing format.
Online Rapid Improvement Workshop using MIRO Board:
The online workshop follows a similar structure to the face-to-face workshop but utilizes the MIRO board platform to facilitate collaboration and engagement among participants. Here are the key components:
Share workshop objectives, agenda, and guidelines with participants in advance.
Provide access to the MIRO board and ensure participants are familiar with the platform.
Conduct virtual meetings using video conferencing tools, allocating sufficient time for discussion and brainstorming sessions.
Utilize MIRO board to facilitate interactive exercises, such as process mapping, idea generation, and action planning.
Encourage participants to provide real-time inputs, comments, and feedback on the virtual whiteboard.
Utilize online survey tools or virtual interviews to gather customer feedback and insights.
Incorporate customer perspectives into the workshop discussions using visualizations and quotes on the MIRO board.
Documentation and Sharing:
Capture the workshop activities, outputs, and action plans directly on the MIRO board.
Export the MIRO board contents as a PDF or share access with participants for future reference.
Remember, flexibility is crucial while conducting online workshops. Allocate appropriate breaks and create an inclusive and engaging virtual environment to maximize participation and collaboration.
In addition to the above, consider integrating change management strategies, communication plans, and ongoing support